Escambia County has received reports of fraudulent text messages targeting the public from persons claiming to represent SunPass. The messages are requesting prompt payment to avoid fees and contain a link to a fraudulent website in an attempt to collect information. Do not click any links in the fraudulent text messages. These messages are not sent by SunPass or Escambia County.
SunPass does not ask customers via text to make a payment or to take immediate action on their account. Messages from SunPass will come from the following email address or text number:
Additionally, Escambia County does not send text messages to SunPass or Pensacola Beach Annual Pass holders seeking information or action regarding their account balances or fees owed.
Anyone who has received a scam text message, call or other form of communication should report it to the Federal Trade Commission. Visit https://reportfraud.ftc.gov to report scams or fraud to the FTC online.